FAQ

Placing an order with Ellexo Shop is simple! Just browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.

We accept various payment methods for your convenience, including credit/debit cards, PayPal, and other secure online payment options. During checkout, you can choose your preferred payment method.

Delivery times may vary depending on your location, selected shipping method, and order processing time. Estimated delivery times are provided at checkout. Once your order is shipped, you will receive a confirmation email with tracking information to monitor its progress.

Yes, we offer a return and exchange policy. If you are unsatisfied with your purchase, you can initiate a return or exchange within seven days of receiving the item. Please review our Returns & Exchanges page for detailed instructions and eligibility criteria.

Once your order is dispatched, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online through our website or the carrier's tracking portal.

Currently, we only offer shipping within the United States, excluding Hawaii and Alaska. We apologize for any inconvenience this may cause to our international customers. However, we are constantly evaluating options to expand our shipping services in the future.

Our dedicated customer support team is here to assist you! You can reach us via email at Ellexoshop@gmail.com or through the contact form on our website. We try to respond to all inquiries promptly and provide the assistance you need.

Yes, protecting your privacy and security is our top priority. We employ industry-standard security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. For added security, your payment information is encrypted using secure socket layer technology (SSL) during transactions.

To stay informed about our latest arrivals, promotions, and exclusive offers, sign up for our newsletter or follow us on social media platforms such as Instagram, Facebook, and Twitter. Additionally, you can visit our website regularly to browse our new collections and special deals. If you have any other questions or concerns not addressed here, please don't hesitate to contact us. We're here to help ensure your Ellexo Shop shopping experience is enjoyable and hassle-free!