Privacy Policy

At Ellexo Shop, protecting your privacy and ensuring the security of your personal information is of the highest importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website and services.

1. Information We Collect

  • Personal Information: When you register an account, make a purchase, or engage with our website, we may collect personal details such as your name, email address, shipping address, and payment information.
  • Usage Information: We gather data about your interactions with our website, including browsing activity, IP address, device information, and cookies.
  • Communications: Records of your communications with us, such as emails, chats, and customer service inquiries, may be retained for quality assurance and support purposes.

2. How We Use Your Information

  • Personalization: Your information is utilized to personalize your shopping experience, recommend products, and provide personalized marketing communications.
  • Order Fulfillment: We require your data to process orders, fulfill shipments, and manage returns and exchanges efficiently.
  • Communication: Based on your preferences and consent, we may contact you with order updates, promotions, and relevant information.
  • Analytics: User data is analyzed to enhance our website functionality, optimize marketing strategies, and improve customer service.

3. Data Security

  • We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
  • Your payment information is encrypted using secure socket layer technology (SSL) to ensure secure transmission during transactions.

4. Third-Party Disclosure

  • Your information may be shared with trusted third-party service providers to facilitate order processing, shipping, and marketing activities.
  • Disclosure of your data may also occur if the law requires us to enforce our policies or protect our rights, property, or safety.

5. Your Rights

  • You can access, correct, or delete your personal information. You can update your account details or contact us to exercise these rights.
  • You may opt out of receiving marketing communications anytime by adjusting your preferences or contacting our customer service team.

6. Changes to This Policy

  • We reserve the right to update this Privacy Policy periodically. Any revisions will be posted on our website, and your continued use of our services constitutes acceptance of these changes.

7. Contact Us

  • If you have any questions or concerns regarding our Privacy Policy or data practices, please don't hesitate to contact us at ellexoshop@gmail.com. We are committed to addressing your inquiries promptly and transparently.