Welcome to Ellexo Shop! We strive to provide you with the best shopping experience. At our core, we are committed to delivering an unparalleled customer experience. Every interaction, from browsing our products to the final delivery, is exactly crafted to exceed expectations. However, in the rare instance where issues arise with an order, we prioritize swift resolution while upholding our standard policies. These policies aren't just about maintaining order; they're designed to safeguard customer satisfaction and prevent fraudulent activities. Adhering to these protocols demonstrates our unwavering dedication to ensuring customers feel valued, supported, and delighted with their experience. Please review our return policy carefully to ensure smooth transactions.
All disputes must be initiated through Ellexo Shop. Failure to do so may result in the permanent blocking of your account. We greatly appreciate your cooperation in providing:
At Ellexo Shop, customer satisfaction is a priority, and we aim to promptly address any issues regarding undelivered orders.
At Ellexo Shop, we understand that circumstances may arise requiring order cancellations. Here's our policy:
For items not falling into the above categories:
Certain items cannot be returned or exchanged:
We strive to make the return process as seamless as possible while maintaining high standards for quality and customer satisfaction. If you have any questions or concerns regarding returns, please don't hesitate to contact our Customer Service team.
Ellexo Shop shall not accept any unreasonable disputes, including but not limited to:
Ellexo Shop always strives to offer the best service. If you have any other questions, please feel free to contact us.
Your request will be processed within 5 business days after we receive your return. The refund will be issued to your Ellexo Shop or the original payment account, as per your request.