Shipping Policy

At Ellexo Shop, we try to provide efficient and reliable shipping services to ensure your orders arrive on time. Below are details regarding our shipping policies:

1. Shipping Methods:

• We offer various shipping methods to accommodate your needs, including standard, expedited, and express shipping.
• Delivery times and costs vary depending on location, selected shipping method, and order processing time.

2. Order Processing Time

• Orders are typically processed within one or two business days of purchase. Please note that processing times may vary during peak seasons or promotional events.

3. Estimated Delivery Time

• Estimated delivery times are provided at checkout based on your shipping address and selected shipping method.
• While we deliver your order within the estimated timeframe, unforeseen circumstances, such as weather delays or carrier issues, may affect delivery schedules.

4. Tracking Information

• Once your order is shipped, you will receive a confirmation email containing a tracking number.
• You can use this tracking number to monitor the status of your delivery online through our website or the carrier's tracking portal.

5. Shipping Restrictions

• Currently, we only offer shipping within the United States, excluding Hawaii and Alaska. We apologize for any inconvenience this may cause to our international customers.
• Due to their size, weight, or contents, certain items may be subject to shipping restrictions or additional handling fees. Please refer to product descriptions for more information.

6. Shipping Fees

• Shipping fees are calculated based on your order total, shipping destination, and selected shipping method.
• Free shipping is available for orders totaling $20 or more. Details regarding free shipping eligibility will be prominently displayed at checkout.